Information We Collect
When you contact us through our website, phone, or email, we collect the information you choose to share. This may include your name, phone number, email address, property address, and details about your tile roof repair needs.
We also collect basic technical information automatically when you browse our site, such as your IP address, browser type, device type, and pages you visit. This helps us understand how people find and use our website.
How We Use Information
We use your contact information to respond to your inquiries, schedule roof inspections, provide estimates, and complete tile roof repair work. We may also send you updates about your project or follow up on services you requested.
The technical information we collect helps us improve our website, make it easier to use, and ensure our services reach the right local audience. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to remember your preferences and understand how you interact with our pages. Cookies are small data files stored on your device that help us provide a better browsing experience.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly, but you can still contact us by phone.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to collect anonymous data about website traffic and usage patterns. These tools help us see which pages are most helpful and how visitors find us.
These third-party providers may use cookies and similar technologies to collect information on our behalf. We do not control their data practices, so we encourage you to review their privacy policies if you want more details.
Data Sharing and Disclosure
We only share your information with trusted service providers who help us run our business, such as scheduling software or payment processors. These providers are required to keep your information confidential and use it only for the services they perform for us.
We may also disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer. We never sell, rent, or trade your personal information to outside parties for marketing purposes.
Data Retention
We keep your personal information only as long as needed to fulfill the purposes described in this policy, such as completing your roof repair, maintaining business records, or complying with legal requirements.
When your information is no longer needed, we securely delete or anonymize it. If you ask us to remove your data, we will do so unless we are required to keep it for legal reasons.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include using secure connections, limiting access to your data to authorized team members, and following safe data handling practices.
No method of transmission or storage is completely secure, but we work hard to safeguard your information. If you have concerns about how your data is handled, please contact us.
User Rights
You have the right to request access to the personal information we hold about you, ask us to correct any inaccuracies, or request that we delete your information. You can also opt out of marketing communications at any time.
To exercise any of these rights, just call or email us using the contact details below. We will respond promptly and help you with your request.
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page with a new effective date.
We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted means you accept the updated policy.